Frequently Asked Questions


If you’re someone who’s ready to jump at the opportunities life provides, someone who wants to truly leave their mark on an exciting piece of technological history, someone who enjoys the process of collaboration and iterative improvement - then we want to speak to you!

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Login

What can I do if I am unable to login to my account?

1. Check your Email and password
2. Please contact support@arbourglobal.com or call (49) 030 27999259.


How can I change/reset my password?

1. Make sure you are logged off.
2. Please click here to reset your password.




Connectivity

I keep getting unknown error messages, what can I do?

1. Please try refreshing the page
2. Log out and log in again.
3. If the previous steps don't work, please contact support@arbourglobal.com.


I cannot upload my attachments. What should I do?

Please make sure your internet connection is stable enough for the upload size you need.
In case the problem persists, contact our support team support@arbourglobal.com.




Cancellation

How do I delete my Arbour account?

To delete your Arbour account, please contact support@arbourglobal.com.


What happens with the information I have uploaded to Arbour when deleting my account?

You can download all the uploaded information before closing the account





Feedback

How can I give Arbour feedback?

Please submit your feedback to feedback@arbourglobal.com .
We particularly welcome comments on user experience, new features requests and other changes.


How do I benefit from providing feedback to Arbour?

At Arbour, we continuously improve the services of our platform. By providing feedback, you will benefit from better, faster and more user-friendly functionalities.  





Privacy & Security

What are the data security standards behind the Arbour platform?

Please refer to our Arbour Security Standards


Where can I find Arbour’s privacy policy?

Privacy policy.


How is data protection handled?

Please refer to our Privacy policy.